Director, Contact Center

University of Miami

Miami, FL, US
Not specified; not specified; comprehensive benefi...
7 years of relevant experience required
Bachelor's degree in relevant field
Manage call center operations and staff
The Director, Contact Center plans and executes all Call Center operations while managing staff and developing processes for continuous improvement

Job Summary

  • The Director, Contact Center plans and executes all Call Center operations while managing staff and developing processes for continuous improvement.
  • The role requires establishing the department's overarching customer experience strategy and educating the organization to consistently improve the customer experience.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Director, Contact Center plans and executes all Call Center operations while managing staff and developing processes for continuous improvement.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission

Skills & Requirements

Must-have

  • 7 years of relevant experience required
  • Bachelor's degree in relevant field
  • Manage call center operations and staff

Nice-to-have

  • Strategic alignment with enterprise goals
  • Experience driving cultural change
  • Ability to build high-performing teams

Key Requirements

  • Minimum 7 years of relevant experience
  • Bachelor's degree in relevant field
  • Personnel management including hiring and firing

Work Rights

Not specified

Tailored Resume

Cover Letter