Customer Retention Representative

101

Remote, United States
Base: $14-$18 hourly; bonus/equity: incentive pyy ...
Fully remote
Open availability 5 am - 4:30 pm pt
Minimum one year call center experience
Strong negotiation and rapport building skills
The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls

Job Summary

  • The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls.
  • Candidates must be able to resolve issues regarding rates, equipment, and service concerns while educating merchants on the value proposition.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and an incentive pay plan based on retention goals.

Matching Summary

The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outbound calls.

Salary

Base: $14-$18 hourly; Bonus/Equity: Incentive pay plan based on retention goals; Benefits: Medical, Dental, Vision, PTO, 401(k) Match, Mental Health Support

Skills & Requirements

Must-have

  • Open availability 5 am - 4:30 pm PT
  • Minimum one year call center experience
  • Strong negotiation and rapport building skills

Nice-to-have

  • Experience in sales or loyalty representation
  • Ability to balance assertiveness with empathy
  • Proven ability to exceed goals and objectives

Key Requirements

  • High School Diploma required
  • One year call center experience required
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter