Hybrid (some days remote and others in the office)
Service management in critical it environments
Dynatrace or observability tools experience
Cloud environments and microservices architecture
Santander Digital Services is seeking a Service Level Manager for IT in Madrid, Spain, who will oversee technology vendors and ensure the quality standards of service delivery. The ideal candidate should have at least three years of experience in IT service management, particularly in critical environments, and expertise with observability tools such as Dynatrace
Job Summary
Santander Digital Services is seeking an IT Service Level Manager and Third-Party Service Oversight to ensure the quality standards (performance, availability, and resilience) of technological services.
Key responsibilities include comprehensive management of technology providers, SLA tracking, incident and change management, KPI development, and leading the Service Acceptance Committee (CAS).
Santander offers a competitive compensation package, global growth opportunities, flexible hybrid work models, continuous learning through Santander Open Academy, and comprehensive well-being programs.
Matching Summary
Match Score: 85
Santander Digital Services is seeking a Service Level Manager for IT in Madrid, Spain, who will oversee technology vendors and ensure the quality standards of service delivery. The ideal candidate should have at least three years of experience in IT service management, particularly in critical environments, and expertise with observability tools such as Dynatrace.
Skills & Requirements
Must-have
Service Management in critical IT environments
Dynatrace or Observability tools experience
Cloud environments and microservices architecture
Advanced reporting and dashboard tools
Coordination with Third Parties
Nice-to-have
High rigor in governance and control
Transversal influence with senior stakeholders
Quality of service orientation
Financial sector experience
ITIL framework knowledge
APM and Observability knowledge
Key Requirements
Minimum 3 years of experience in Service Management
Experience with Dynatrace or Observability tools
Knowledge of cloud environments and microservices architecture
Advanced skills in reporting and dashboard tools
Experience in ITIL frameworks (Change, Release, Incident, Problem Management)