This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members
Job Summary
This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members.
The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team.
Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations.
Matching Summary
This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members.
Skills & Requirements
Must-have
Lead and manage Patient Engagement Specialists
Ensure service level goals are met
Manage ADP, PTO, and Time Reports
Conduct workflow audits
Provide front-line supervision and coaching
Collaborate with hospital management
Maintain confidentiality of sensitive data
Lead remote and on-site teams
Nice-to-have
Results-oriented with a positive outlook
Natural forward planner
Service-oriented and motivational style
Ability to influence without formal authority
Ability to negotiate with senior leaders
Key Requirements
Registered pharmacy technician
Nationally certified CPhT
3+ years pharmacy technician experience
3-5+ years specialty pharmacy experience preferred