Technical Services & Complaint Intake Supervisor (emea Support)

Abbott

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Not specified (assumed onsite based on job location).
5 years supervisory experience in medical device industry
Iso13485 and fda 820 regulatory compliance knowledge
Team management and performance monitoring skills
Abbott is seeking a Technical Services & Complaint Intake Supervisor to lead a team responsible for managing technical complaint handling and resolution in the diagnostics sector. The role involves team management, performance monitoring, regulatory compliance, and continuous improvement initiatives within a supportive and innovative environment

Job Summary

  • The role is responsible for coordinating day-to-day operations of a Complaint Intake/Technical Services Team supporting assigned markets.
  • Candidates must partner with the QA/RA function to ensure adherence to the Quality Management System meeting ISO13485 and FDA 820 requirements.
  • The position involves leading solution-oriented investigations of negative trends and owning the QI/CAPA program for timely closure of corrective actions.

Matching Summary

Match Score: 85

Abbott is seeking a Technical Services & Complaint Intake Supervisor to lead a team responsible for managing technical complaint handling and resolution in the diagnostics sector. The role involves team management, performance monitoring, regulatory compliance, and continuous improvement initiatives within a supportive and innovative environment.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5 years supervisory experience in medical device industry
  • ISO13485 and FDA 820 regulatory compliance knowledge
  • Team management and performance monitoring skills
  • Process improvement and CAPA program ownership
  • Stakeholder liaison with Legal and QA functions

Nice-to-have

  • Strong active listening and empathy abilities
  • Ability to inspire and motivate diverse teams
  • Experience with new product launch activities
  • Cross-functional collaboration capabilities
  • Subject matter expert for internal audits

Key Requirements

  • Minimum 5 years supervisory/team lead experience
  • Degree in Science, Biomedical, Engineering, or Healthcare
  • Experience within the medical device industry required

Work Rights

Not specified

Tailored Resume

Cover Letter