Complaints Escalation Coordinator I

Case Law Reporter

Base: $36,700 - $61,300; bonus/equity: not specifi...
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Investigating complex consumer escalations
Managing regulatory escalations
Consumer financial protection bureau (cfpb) handling
** The Complaints Escalation Coordinator I position at Case Law Reporter involves managing complex consumer escalations and regulatory complaints. The role requires strong analytical skills, effective communication, and the ability to work in a fast-paced environment while adhering to compliance and regulatory standards. **

Job Summary

  • The Special Operations team manages the organization’s most complex, sensitive, and high-risk consumer escalations, working at the intersection of customer experience, compliance, and regulatory response.
  • The Analyst will serve as a key liaison between internal teams and external regulatory agencies, ensuring timely, compliant, and well-documented case resolution while identifying potential risk or fraud indicators.
  • The role requires strong ownership, sound judgment, and a consumer-first mindset, well-suited for someone comfortable navigating sensitive issues with professionalism and precision.

Matching Summary

Match Score: 75

** The Complaints Escalation Coordinator I position at Case Law Reporter involves managing complex consumer escalations and regulatory complaints. The role requires strong analytical skills, effective communication, and the ability to work in a fast-paced environment while adhering to compliance and regulatory standards. **

Salary

Base: $36,700 - $61,300; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Investigating complex consumer escalations
  • Managing regulatory escalations
  • Consumer Financial Protection Bureau (CFPB) handling
  • State Attorney General Offices (AG) handling
  • Fraud indicator identification and investigation
  • Liaison with Legal and Compliance teams

Nice-to-have

  • Consumer-first mindset
  • Thrives in fast-paced environment
  • Professionalism and precision
  • Ethical and compliant business practices

Key Requirements

  • Prior experience in customer operations, escalations management, compliance, legal support, or regulatory complaint handling
  • Demonstrated ability to independently manage complex, sensitive, or high-risk consumer cases
  • Strong analytical, investigative, and problem-solving skills
  • Excellent written and verbal communication skills
  • Proven ability to manage competing priorities and meet deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter