Senior Customer Success Manager - Moveworks

Moveworks

Chicago, United States
Base: $102,300 - $159,000; bonus/equity: variable/...
On-site
Drive product value for customers
Develop trusted advisor relationships
Translate business needs into solutions
Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value

Job Summary

  • Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
  • Evolve and iterate on customer onboarding strategy, working with internal teams and customers to drive adoption, engagement, and growth.
  • Act as the voice of the customer, gathering feedback and helping to shape the product roadmap while adapting quickly to product changes and limitations.

Matching Summary

Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.

Salary

Base: $102,300 - $159,000; Bonus/Equity: variable/incentive compensation and equity (when applicable); Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away, family leave

Skills & Requirements

Must-have

  • Drive product value for customers
  • Develop trusted advisor relationships
  • Translate business needs into solutions
  • Drive adoption, engagement, and growth
  • Act as the voice of the customer

Nice-to-have

  • Adapt quickly to product changes
  • Identify and quantify transformational goals
  • Voracious appetite to learn and grow

Key Requirements

  • 7+ years account management, implementation, or sales experience in software/SaaS
  • Experience explaining technical solutions
  • Experience supporting large enterprise customers
  • Bachelor's degree
  • Willing to travel 10-25%

Work Rights

Not specified

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