This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day
Job Summary
This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day.
You'll be responsible for defining best-in-class service across the end-to-end customer journey, designing and leading a modern service organisation, and owning the service proposition externally.
Netwealth offers a fulfilling career built on growth, balance, and belonging, with recognition as one of Australia's top 5 companies for Career Development and a flexible hybrid model.
Matching Summary
This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day.
Skills & Requirements
Must-have
Leading large-scale service operations
Designing operating models
Simplification mindset
Leveraging AI and Automation
Customer-led decisions
End-to-end customer journey
Nice-to-have
Positive, empowering, and decisive leadership
Curious, optimistic, and courageous individuals
Authenticity and agility
Collaboration and innovation
Key Requirements
Highly experienced service leader
Built, scaled, or evolved complex service environments
Deep expertise from large, customer-facing organisations