This role will be responsible for leading our APAC success management & professional services teams with the goal of ensuring that customers achieve their desired outcomes while using our products and services
Job Summary
This role will be responsible for leading our APAC success management & professional services teams with the goal of ensuring that customers achieve their desired outcomes while using our products and services.
The leader will inspire a high-performing and highly innovative team to deliver targeted, quality, and differentiated services that meet customer needs, fuel growth, and reinforce PTC’s reputation as a trusted innovation partner.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world.
Matching Summary
This role will be responsible for leading our APAC success management & professional services teams with the goal of ensuring that customers achieve their desired outcomes while using our products and services.
Skills & Requirements
Must-have
Customer adoption, retention, and growth
Overseeing solution implementation
Managing customer relationships
Ensuring customer satisfaction
Leading professional services teams
Financial performance management
Nice-to-have
Highly motivated and innovative
Exceptional interpersonal skills
High energy influencer
Problem solving and decision making
Key Requirements
15+ years in customer success and professional services
Last 5 years in progressive leadership roles
Demonstrated experience driving customer satisfaction, retention, and growth
Proven track record managing a services business
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to analyze data and make data-driven decisions
Experience operating with a global, matrix organization
Bachelor’s degree required
Deep understanding of PLM, CAD and adjacent markets