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ITCAN PTE. LIMITED is seeking a skilled Site Reliability Engineer (SRE) to enhance the reliability and performance of their AWS cloud infrastructure and DevOps pipelines. The ideal candidate will have extensive experience with AWS services, particularly AWS Connect, and a solid background in automation and incident management.
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Job Summary
The role focuses on treating operations as a software problem by automating manual toil within the AWS environment.
You will be the primary owner of the AWS cloud infrastructure and end-to-end DevOps pipelines for the service desk.
The position requires maintaining an always-on state with low latency and high audio quality for voice and chat channels.
Matching Summary
Match Score: 75
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ITCAN PTE. LIMITED is seeking a skilled Site Reliability Engineer (SRE) to enhance the reliability and performance of their AWS cloud infrastructure and DevOps pipelines. The ideal candidate will have extensive experience with AWS services, particularly AWS Connect, and a solid background in automation and incident management.
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Skills & Requirements
Must-have
AWS Connect ecosystem management
Infrastructure as Code Terraform
CI/CD pipeline engineering
Python or Node.js scripting
CloudWatch and X-Ray monitoring
Nice-to-have
FinOps cost optimization practices
Blameless post-mortem culture
ServiceNow integration experience
High-volume call center support
Grafana or Datadog expertise
Key Requirements
3+ years SRE or DevOps experience
2+ years Amazon Connect hands-on experience
AWS Certified DevOps Engineer Professional preferred