Customer Service Representative (part-time)

Club Prophet

Hourly range: $16.09 - $17.13; not specified; not ...
Fully remote
Provide live chat, email, and phone support
Document, analyze, troubleshoot and test software
Track interactions and keep customer data organized
Club Prophet, part of the Fullsteam organization, is seeking a part-time Customer Service Representative to provide exceptional support and guidance to customers using their software solutions targeted at golf facilities. The role emphasizes customer satisfaction, technical support, and software training, all within a fully remote and collaborative environment

Job Summary

  • Fullsteam is dedicated to helping businesses flourish by providing their customers with seamless experiences through vertical software and embedded payments technology.
  • This role focuses on supporting customers to maximize the value of Club Prophet Software, contributing to software analysis and testing, and assisting with onboarding new customers.
  • The company offers a flexible remote work environment, opportunities to grow technical and customer service skills, and is part of a company making a real impact in the golf tech industry.

Matching Summary

Match Score: 75

Club Prophet, part of the Fullsteam organization, is seeking a part-time Customer Service Representative to provide exceptional support and guidance to customers using their software solutions targeted at golf facilities. The role emphasizes customer satisfaction, technical support, and software training, all within a fully remote and collaborative environment.

Salary

Hourly range: $16.09 - $17.13; Not specified; Not specified

Skills & Requirements

Must-have

  • Provide live chat, email, and phone support
  • Document, analyze, troubleshoot and test software
  • Track interactions and keep customer data organized
  • Support customers to maximize software value
  • Continuous learning of product knowledge
  • Fast-paced tech company environment

Nice-to-have

  • Caring and detail-oriented individuals
  • Supportive and collaborative team culture
  • Making a real impact in golf tech
  • Natural ability to communicate with people
  • Technology native, adapts to change

Key Requirements

  • Experience in a call center is a plus
  • Experience in software training is a plus
  • Background in networking is preferred
  • Bachelor's degree in an IT related field is desirable
  • Excellent writing skills and ability to compose clear answers
  • Ability to prioritize and think strategically
  • Dependable with ability to multitask
  • Highly computer literate, technical individual
  • Troubleshooting and problem-solving skills
  • Learn technical knowledge related to computer systems
  • Hungry to grow personally and professionally

Work Rights

Not specified

Tailored Resume

Cover Letter