Operations Command Centre- Executive

Jllcareers

Pune, MH, India
On-site
24/7 helpdesk operations
Respond to customer requisitions
Live monitoring of application/software
JLL is seeking an Operations Command Centre Executive for their Pune office, responsible for 24/7 support for the AsPac region's Transport Command Center and Centralized Workplace Helpdesk. The ideal candidate should have a strong customer service focus, experience in customer support, and proficiency in using relevant software

Job Summary

  • The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk.
  • Provide Superior Client Service (weighting 50%) and Initiative or Process Improvement in Functional Area (weighting 40%).
  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for our clients.

Matching Summary

Match Score: 75

JLL is seeking an Operations Command Centre Executive for their Pune office, responsible for 24/7 support for the AsPac region's Transport Command Center and Centralized Workplace Helpdesk. The ideal candidate should have a strong customer service focus, experience in customer support, and proficiency in using relevant software.

Skills & Requirements

Must-have

  • 24/7 helpdesk operations
  • Respond to customer requisitions
  • Live monitoring of application/software
  • Real-time incident response
  • Prepare various reports
  • Liaise with organizational counterparts

Nice-to-have

  • Superior client service focus
  • Initiative or process improvement
  • Personal and professional development
  • Customer centric approach
  • Team player with ownership
  • Vigilant and proactive

Key Requirements

  • Minimum 6 months customer support experience
  • Graduate degree required
  • Ability to remain at workstation for long periods

Work Rights

Not specified

Tailored Resume

Cover Letter