Tier 3 operations and configuration team expansion
ABC Fitness is seeking a Senior Director of Customer Support for Enterprise Accounts to lead the design and delivery of an exceptional support model for their largest clients. This fully remote position emphasizes a culture of inclusivity, growth, and collaboration while offering attractive benefits
Job Summary
The Senior Director will lead the design and delivery of an enterprise support model ensuring exceptional service for the largest clients while driving proactive engagement.
This role owns the enterprise support structure, escalation framework, and Tier 3 operations, integrating client experience and analytics to enhance outcomes and reduce churn.
ABC Fitness offers a values-focused culture with open PTO, parental leave, fitness reimbursements, and comprehensive medical benefits including dental, vision, and mental health support.
Matching Summary
Match Score: 85
ABC Fitness is seeking a Senior Director of Customer Support for Enterprise Accounts to lead the design and delivery of an exceptional support model for their largest clients. This fully remote position emphasizes a culture of inclusivity, growth, and collaboration while offering attractive benefits.