Customer Loyalty Advocate

Henry Schein Practice Solutions Inc

United States
Base: $60,000.00 - $64,000.00; bonus/equity: eligi...
On-site
Handle inbound customer inquiries
Address customer concerns
Gather and analyze customer feedback
Henry Schein Practice Solutions Inc is seeking a Customer Loyalty Advocate to handle customer inquiries and enhance client engagement with their HSOne account products. The ideal candidate will have a background in customer support, strong communication skills, and a commitment to improving customer experiences

Job Summary

  • The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions.
  • This position will also be responsible for contributing to the ongoing improvement of HSOne, gathering valuable feedback from customers and delivering it back to the business.
  • This position is eligible for a bonus target not reflected in the range and offers an excellent benefits package including Medical, Dental and Vision Coverage, 401K Plan with Company Match, and Paid Time Off.

Matching Summary

Match Score: 85

Henry Schein Practice Solutions Inc is seeking a Customer Loyalty Advocate to handle customer inquiries and enhance client engagement with their HSOne account products. The ideal candidate will have a background in customer support, strong communication skills, and a commitment to improving customer experiences.

Salary

Base: $60,000.00 - $64,000.00; Bonus/Equity: Eligible for bonus target; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • Handle inbound customer inquiries
  • Address customer concerns
  • Gather and analyze customer feedback
  • Expertise in product suite
  • Identify churn risks
  • Active listening skills

Nice-to-have

  • Customer Success experience
  • Account management experience
  • Dental practice experience
  • CRM platform experience

Key Requirements

  • 2-3+ years of increasing responsibility
  • Bachelor's degree or global equivalent
  • Excellent interpersonal and conflict resolution skills
  • Demonstrated success in achieving goals
  • Understanding of industry practices
  • Good decision making, analysis and problem-solving skills
  • High proficiency with tools, systems, and procedures
  • Good planning/organizational skills
  • Strong verbal and written communication skills
  • Good presentation and public speaking skills

Work Rights

Remote within the United States

Tailored Resume

Cover Letter