Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, collaborating with customers and internal teams to deliver solutions and improve user experience
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
Candidates must be confident communicators who collaborate with business users and peers at all levels to deliver time-sensitive, business-critical solutions.
Workday offers flexible work schedules, empowers employees to follow their desired career path, and champions equal opportunities for everyone in a diverse team environment.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, collaborating with customers and internal teams to deliver solutions and improve user experience.
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis skills
Basic SQL syntax proficiency
API client experience like Postman
Nice-to-have
SOAP WSDL XML web service integration
Health monitoring tools experience
In-depth log analysis background
Knowledge Centered Service contribution
Mentoring and coaching abilities
Key Requirements
2 years experience with SaaS Enterprise software
Experience supporting HCM or Talent solutions
Ability to engage multiple teams for critical issues