Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Competitive pyy; performance bonuses available; be...
Full-time onsite
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences and strong team dynamics. The ideal candidate should possess leadership qualities, a background in customer service, and the ability to foster a positive environment for both clients and staff

Job Summary

  • The role involves leading a front desk team to ensure compassionate, high-quality client experiences at Leominster Animal Hospital.
  • Responsibilities include coaching staff, managing scheduling, handling escalated concerns, and maintaining workflow accuracy.
  • The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences and strong team dynamics. The ideal candidate should possess leadership qualities, a background in customer service, and the ability to foster a positive environment for both clients and staff.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching, health insurance, and paid time off

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service environments

Nice-to-have

  • Veterinary or medical industry background
  • Ability to work in fast-paced settings
  • Passion for animal welfare and client care

Key Requirements

  • Prior customer service experience required
  • Supervisory or leadership role experience required
  • Veterinary experience is a plus

Work Rights

Not specified

Tailored Resume

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