The role focuses on resolving member needs on first contact while guiding consumers through plan decisions and building community trust
Job Summary
The role focuses on resolving member needs on first contact while guiding consumers through plan decisions and building community trust.
Candidates will proactively educate consumers on Marketplace options, conduct informational sessions, and support one-on-one enrollment via Healthcare.gov.
Success is measured by strong first-contact resolution, consistent sales performance across product lines, and visible community engagement driving center traffic.
Matching Summary
The role focuses on resolving member needs on first contact while guiding consumers through plan decisions and building community trust.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
First contact resolution for members
Selling health dental vision plans
Conducting informational meetings
Supporting one-on-one enrollment
Developing targeted engagement campaigns
Nice-to-have
Customer-focused advisor mindset
Building trust in the community
Energized by helping communities
Fast-paced people-first environment
Leveraging AI enabled tools responsibly
Key Requirements
3 years experience in Support or Customer Service
Active TN Life and Health license required
Medicare Certification (AHIP) required within 90 days
Certification to sell Qualified Health Plans required within 90 days