Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale
Job Summary
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
Operate at principal level with true influence — driving architecture, uplifting engineering standards, and shaping the future of conversational banking across multiple squads.
You’ll join the Self-Service Experiences crew — a growing, high-impact engineering group responsible for customer chat and voice bots, agentic orchestration, and generative AI enablement.
Matching Summary
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
Skills & Requirements
Must-have
AI agents and agentic systems
RAG and tool calling
Large-scale distributed systems
Backend engineering experience
Cloud-native microservices
Performance and latency considerations
Modernizing legacy platforms
Nice-to-have
Conversational AI platforms
Generative AI platforms
Contact centre technologies
Full-stack exposure
Enterprise architecture awareness
Key Requirements
Hands-on experience designing and building AI agents