Quality Assurance Analyst

Accenture

Quality checks and operational audit
Microsoft excel and powerpoint proficiency
Workforce analytics experience
The role involves managing customer queries, handling escalations, and resolving complaints within defined service level agreements

Job Summary

  • The role involves managing customer queries, handling escalations, and resolving complaints within defined service level agreements.
  • Responsibilities include conducting quality checks to ensure products and services meet specified standards and mitigate operational risks.
  • Candidates will work as individual contributors in a team environment, potentially requiring rotational shifts.

Matching Summary

The role involves managing customer queries, handling escalations, and resolving complaints within defined service level agreements.

Skills & Requirements

Must-have

  • Quality Checks and Operational Audit
  • Microsoft Excel and PowerPoint proficiency
  • Workforce Analytics experience
  • Ability to meet SLA deadlines
  • Strong written and verbal communication

Nice-to-have

  • Adaptable and flexible mindset
  • Ability to perform under pressure
  • Team collaboration skills
  • Experience with compliance policies

Key Requirements

  • Any Graduation degree required
  • 3 to 5 years of experience
  • No specific visa status mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter