Conversational Ai Specialist - Business Banking

Burbankbank

Competitive salary; annual bonus; benefits
Hybrid
Agentic ai multi-agent workflows
Design chat and voice conversational ai
Design end-to-end conversational journeys
Burbankbank is seeking a Conversational AI Specialist for their Business Banking division to lead the development of customer-facing Agentic AI services. The role emphasizes designing intuitive conversational experiences while collaborating closely with engineers and data scientists to optimize AI interactions

Job Summary

  • Lead the next evolution Agentic AI services for our customers, shaping the future of digital banking with strategic partnerships.
  • Design how customers experience Agentic AI, shaping conversations that feel human, intuitive and genuinely useful across chat, voice and agentic AI systems.
  • We support our people with the flexibility to balance where work is done with at least half their time connecting in office, alongside many other flexible working options.

Matching Summary

Match Score: 85

Burbankbank is seeking a Conversational AI Specialist for their Business Banking division to lead the development of customer-facing Agentic AI services. The role emphasizes designing intuitive conversational experiences while collaborating closely with engineers and data scientists to optimize AI interactions.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI multi-agent workflows
  • design chat and voice conversational AI
  • design end-to-end conversational journeys
  • craft on-brand conversational content
  • partner with engineers on intent modelling
  • design for real-world complexity
  • use analytics and user testing

Nice-to-have

  • human-centred design
  • behavioural science
  • linguistic excellence
  • inclusive and accessible design
  • flexible working options

Key Requirements

  • experience in Gen and Agentic AI multi-agent workflows
  • hands-on experience designing chat and voice conversational AI
  • turn research and insight into clear service concepts
  • working close to the build, configuring conversational AI
  • designed customer support or servicing use cases
  • experienced with LLM-powered assistants
  • strong foundations in conversation design
  • comfortable using tools like Microsoft Copilot Studio and Figma

Work Rights

Not specified

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