The role involves managing a team of support engineers to resolve customer issues according to Service Level Objectives while maintaining high satisfaction levels
Job Summary
The role involves managing a team of support engineers to resolve customer issues according to Service Level Objectives while maintaining high satisfaction levels.
Candidates must act as an expert on the DGM product line to mentor new engineers and coach the team on delivering solution demonstrations.
The position requires making quick decisions on critical escalations and liaising with various departments to ensure progress where additional expertise is needed.
Matching Summary
The role involves managing a team of support engineers to resolve customer issues according to Service Level Objectives while maintaining high satisfaction levels.
Skills & Requirements
Must-have
8-10 years Power or Utilities experience
2+ years team management experience
Bachelor's degree in engineering field
Expertise in Digital Grid Management technologies
Ticketing system and remote access support
Nice-to-have
Knowledge of computer programming preferred
Strong initiative and energetic work style
Ability to drive product usage and adoption
Experience with automation and process efficiency
Key Requirements
Bachelor's degree in engineering or related technical field
8-10 years overall experience in Power, Utilities, or Automation industries
Minimum 2 years of team management experience
Familiarity with public Power and utilities industries for Digital Grid Management