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Bonneville Bank is seeking a full-time Customer Banking Specialist for its Kojonup branch. The role involves engaging with customers to provide banking solutions, assess financial needs, and enhance customer satisfaction through exceptional service.
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Job Summary
Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer.
Build a personal connection with customers through meaningful conversations and assist them with in-branch technology and digital banking options.
Engage with customers by participating in community events and fundraising activities, and look out for the safety and wellbeing of your team.
Matching Summary
Match Score: 75
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Bonneville Bank is seeking a full-time Customer Banking Specialist for its Kojonup branch. The role involves engaging with customers to provide banking solutions, assess financial needs, and enhance customer satisfaction through exceptional service.
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Skills & Requirements
Must-have
Build personal connection with customers
Assist with digital banking options
Respond to transactional needs
Complete Financial Health Checks
Process loan and credit card applications
Adhere to bank processes and procedures
Nice-to-have
Proactively call customers
Participate in community events
Capture customer feedback for improvement
Key Requirements
Ability to ask the right questions and find the right solutions
Act with integrity and place the customer at the centre
Passion for service excellence
Comfortable working independently and referring to specialists
Ability to work in a busy, commercial and driven retail environment