Customer Service Technical Associate - Tax Content

Wolters Kluwer

Multiple Locations
Base: $30,800.00 - $56,525.00 usd; bonus/equity: n...
Onsite
Phone, email, and chat support
Knowledge of tax and accounting principles
Ability to handle complex inquiries
The Customer Service Technical Associate provides support to business and individual tax software clients by resolving moderate and complex inquiries through multiple communication channels

Job Summary

  • The Customer Service Technical Associate provides support to business and individual tax software clients by resolving moderate and complex inquiries through multiple communication channels.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), tuition assistance, and paid parental leave to support work-life balance.
  • Candidates must be able to work a flexible schedule including evenings and weekends during peak season and may be required to appear onsite as part of the recruitment process.

Matching Summary

The Customer Service Technical Associate provides support to business and individual tax software clients by resolving moderate and complex inquiries through multiple communication channels.

Salary

Base: $30,800.00 - $56,525.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Paid Parental Leave

Skills & Requirements

Must-have

  • Phone, email, and chat support
  • Knowledge of tax and accounting principles
  • Ability to handle complex inquiries
  • Customer relationship database usage
  • Flexible schedule including evenings and weekends
  • Strong written and verbal communication skills

Nice-to-have

  • Experience with CCH tax software
  • Tax preparation or accounting experience
  • Use of SalesForce.com
  • Service-oriented attitude
  • Detail-oriented multitasking
  • Fast-paced collaborative environment

Key Requirements

  • Associates Degree or equivalent experience
  • 1-2 years customer-facing or tax-related experience
  • Knowledge of accounting, bookkeeping, or financial reporting
  • Ability to work flexible schedule including overtime
  • Less than 5% domestic travel

Work Rights

Not specified

Tailored Resume

Cover Letter