Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
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7+ years in product support or customer success
5+ years managing complex saas solutions
Strong technical background in enterprise software
** Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, to provide high-level customer support and manage relationships with strategic accounts. The ideal candidate will possess strong technical and communication skills, with extensive experience in managing complex B2B enterprise software solutions. **

Job Summary

  • The role involves acting as a proactive liaison between customers and internal teams like Operations, Professional Services, and Product Management.
  • Candidates must possess strong technical acumen to navigate challenges with large, complex enterprise accounts while ensuring business objective alignment.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, to provide high-level customer support and manage relationships with strategic accounts. The ideal candidate will possess strong technical and communication skills, with extensive experience in managing complex B2B enterprise software solutions. **

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Strong technical background in enterprise software
  • Experience with C-level stakeholder engagement
  • Fluent spoken and written English

Nice-to-have

  • Fluency in German, French, or Spanish
  • Experience in HR, Payroll, or Financials domains
  • History of successful issue resolution at executive levels
  • Ability to drive customer self-sufficiency initiatives
  • Willingness to travel up to 25% of the time

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Proven track record of escalation management

Work Rights

Not specified

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