Associate Iii, Customer Support (deployment Services)
INGRAM MICRO
Taguig City, Philippines
Hybrid
Manage work order tickets
Monitor deployment center inbox
Handle customer and technician emails
The Deployment Center Associate III plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment
Job Summary
The Deployment Center Associate III plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment.
This position involves monitoring the Deployment Center inbox, handling customer and technician emails, and overseeing work orders from platforms such as Field Nation and Work Market.
Key responsibilities include ensuring timely staffing of sites, making confirmation calls, uploading documents, managing technician invoices, and resolving billing errors.
Matching Summary
The Deployment Center Associate III plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment.
Skills & Requirements
Must-have
Manage work order tickets
Monitor Deployment Center inbox
Handle customer and technician emails
Process technician invoices
Upload project deliverables
Communicate status updates
Nice-to-have
Accelerate career journey
Drive world's technology
Shape the future
Make technology happen
Key Requirements
Associate III level experience
Experience with Field Nation and Work Market platforms