Not specified (assumed to be hybrid based on industry standards).
Lead incident management lifecycle
Coordinate major incident resolution
Facilitate root cause analysis reviews
ING Hubs Philippines is seeking an LMIM Engineer to oversee the incident management process, ensuring timely resolution of IT service disruptions. The ideal candidate will have experience in IT Service Management and a solid understanding of ITIL practices, along with strong communication and leadership skills
Job Summary
The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.
This role acts as the primary point of contact for major incidents, coordinating across technical teams, stakeholders, and vendors.
Working for ING Hubs PH means joining a diverse workforce where no challenge is the same and opportunities for personal growth are plentiful.
Matching Summary
Match Score: 85
ING Hubs Philippines is seeking an LMIM Engineer to oversee the incident management process, ensuring timely resolution of IT service disruptions. The ideal candidate will have experience in IT Service Management and a solid understanding of ITIL practices, along with strong communication and leadership skills.
Skills & Requirements
Must-have
Lead incident management lifecycle
Coordinate major incident resolution
Facilitate root cause analysis reviews
Ensure ITIL compliance adherence
Manage stakeholder communication
Nice-to-have
Experience with Agile way of working
Strong leadership and decision-making skills
Ability to work under pressure
Background in technical support operations
Key Requirements
Bachelor's degree in Computer Science or related field
5 years experience in related field
ITIL Foundation or higher certification preferred
Experience with ITSM tools like ServiceNow or Azure