Not specified (assumed to be hybrid or on-site based on operational demands)
8 years networking experience
5 years service delivery management
Enterprise router switch firewall support
GoldTech Resources Pte Ltd is seeking a Service Delivery Manager for Network Operations in Singapore, responsible for overseeing network infrastructure services and ensuring operational excellence. The ideal candidate will have extensive experience in network operations and customer-facing roles, with strong leadership and technical skills
Job Summary
The role involves leading daily network and infrastructure operations to ensure alignment with customer expectations and contractual commitments.
Candidates must act as the primary escalation point for operational issues while coordinating with technical teams and vendors.
The position requires driving continuous improvement initiatives and mentoring support engineers to enhance service delivery standards.
Matching Summary
Match Score: 85
GoldTech Resources Pte Ltd is seeking a Service Delivery Manager for Network Operations in Singapore, responsible for overseeing network infrastructure services and ensuring operational excellence. The ideal candidate will have extensive experience in network operations and customer-facing roles, with strong leadership and technical skills.
Skills & Requirements
Must-have
8 years networking experience
5 years service delivery management
Enterprise router switch firewall support
ITIL incident problem change management
SLA KPI target achievement
Customer escalation handling
Nice-to-have
Cisco networking technologies
Aruba ClearPass Fortinet platforms
ServiceNow ITSM tools
Root cause analysis expertise
Cross-functional team coordination
Key Requirements
Minimum 8 years networking or infrastructure experience
At least 5 years in Service Delivery Manager role
ITIL Foundation certification preferred
CCNP or equivalent networking certification advantageous