Customer Service Representative

Concentrix

FL, United States
Customer service support
Resolution of routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and listen attentively to customer needs and concerns.
  • Participate in activities designed to improve customer satisfaction and business performance, and offer additional products and/or services.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Resolution of routine problems
  • Meet contractual KPIs
  • Listen attentively to customer needs
  • Respond to customer inquiries
  • Track and document information

Nice-to-have

  • Demonstrate empathy
  • Build rapport with the customer
  • Pleasant and professional tone
  • Adapt to changes quickly
  • Work as a team member

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking

Work Rights

Not specified

Tailored Resume

Cover Letter