Service Desk Agent

Early Start Australia

West Perth, WA, Australia
On-site
Level 1 it support
Remote support channels
Microsoft enterprise tools
Early Start Australia is seeking a Service Desk Agent to provide Level 1 IT support in a corporate environment, emphasizing exceptional customer service and effective communication. The ideal candidate will have experience in remote support, familiarity with Microsoft enterprise tools, and a proactive mindset

Job Summary

  • Provide Level 1 IT support in a large and growing corporate environment and deliver exceptional customer service via remote channels including phone and instant messaging.
  • Support asset management of client devices and contribute to continuous service improvement initiatives.
  • Experience supporting a multinational infrastructure – AUS, NZ and Singapore and opportunities for professional and career development.

Matching Summary

Match Score: 85

Early Start Australia is seeking a Service Desk Agent to provide Level 1 IT support in a corporate environment, emphasizing exceptional customer service and effective communication. The ideal candidate will have experience in remote support, familiarity with Microsoft enterprise tools, and a proactive mindset.

Skills & Requirements

Must-have

  • Level 1 IT support
  • remote support channels
  • Microsoft enterprise tools
  • Windows OS troubleshooting
  • Office suites troubleshooting
  • hardware troubleshooting
  • networking issues troubleshooting

Nice-to-have

  • natural communicator
  • customer service mindset
  • thrive in fast-paced environments
  • proactive attitude
  • eagerness to learn

Key Requirements

  • Australian Citizen or Australian Permanent Resident
  • Previous experience in remote support or call centre
  • Strong verbal and written communication skills
  • Familiarity with Microsoft enterprise tools
  • Ability to troubleshoot Windows OS, Office suites, hardware, and networking issues
  • Willingness to participate in on-call rotation

Work Rights

Australian Citizen or Permanent Resident required

Tailored Resume

Cover Letter