Workday is seeking a Principal, Customer Success Manager in India to enhance customer relationships and drive product adoption within a growing market. The role requires extensive experience in customer-facing services, project management, and a solid understanding of Workday's solutions
Job Summary
The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
Responsibilities include coordinating the customer relationship, acting as a liaison between product management and the customer, and developing success plans.
Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Principal, Customer Success Manager in India to enhance customer relationships and drive product adoption within a growing market. The role requires extensive experience in customer-facing services, project management, and a solid understanding of Workday's solutions.
Skills & Requirements
Must-have
Customer relationship coordination
Communicate Workday roadmap
Develop customer success plans
Prioritize and resolve customer concerns
Facilitate solution adoption
Leverage customer relationships for references
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Functional domain expertise with Financials
Key Requirements
10+ years customer facing services experience
3+ years project management experience
Experience with State & Local Government customer base
Customer management in complex software/SaaS
Collaborate and build strong customer relationships
Engage across corporate functions
Account management/adoption planning experience
Excellent communication, organization, time management, data analysis skills