Customer Account Specialist Ii, Customer Assistance

TD

London, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Inbound and outbound customer calls
Knowledge of td banking products
Hybrid work environment
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs

Job Summary

  • You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs.
  • TD offers a hybrid workplace experience designed to empower colleagues to work both remotely and onsite, with a culture of care and inclusiveness.
  • The role includes access to regular career development conversations, mentoring programs, and a competitive benefits plan to support colleague well-being.

Matching Summary

You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking discounts

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Knowledge of TD banking products
  • Hybrid work environment
  • Customer financial needs assessment
  • Multitasking across computer systems
  • Flexible business hours including weekends

Nice-to-have

  • Empathy in customer interactions
  • Positive attitude under pressure
  • Team collaboration and independent work
  • Ongoing training and development
  • Career growth opportunities
  • Digital literacy with devices

Key Requirements

  • High School Diploma or equivalent
  • Exceptional listening skills
  • Previous collections or banking experience preferred
  • Ability to multitask with speed and accuracy
  • Flexibility to work rotational shifts including Saturdays

Work Rights

Not specified

Tailored Resume

Cover Letter