New Media Executive

KOSY LIVING PTE. LTD.

Singapore, Singapore
**
Monitor customer service data metrics
Produce analytical reports regularly
Identify user needs through feedback
** KOSY LIVING PTE. LTD. is seeking a New Media Executive to enhance customer service through data analysis and process improvement in Singapore. The role involves monitoring service metrics, developing strategies to address customer feedback, and maintaining the brand's online reputation while collaborating with various departments. **

Job Summary

  • The role involves monitoring key customer service metrics such as response rates and satisfaction levels to drive improvements.
  • Candidates must establish an online reputation monitoring mechanism to promptly address negative comments and protect the brand image.
  • This position requires close collaboration with sales, marketing, and technology departments to automate service processes.

Matching Summary

Match Score: 75

** KOSY LIVING PTE. LTD. is seeking a New Media Executive to enhance customer service through data analysis and process improvement in Singapore. The role involves monitoring service metrics, developing strategies to address customer feedback, and maintaining the brand's online reputation while collaborating with various departments. **

Skills & Requirements

Must-have

  • Monitor customer service data metrics
  • Produce analytical reports regularly
  • Identify user needs through feedback
  • Establish online reputation monitoring
  • Develop emergency response plans

Nice-to-have

  • User-oriented mindset with empathy
  • Clear and logical thinking skills
  • Strong learning ability
  • Spirit of innovation
  • Cross-departmental coordination experience

Key Requirements

  • User-oriented mindset
  • Strong sense of service
  • Logical thinking ability
  • Learning ability
  • Innovation spirit

Work Rights

Not specified

Tailored Resume

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