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Accenture is seeking an HR Service Delivery Senior Manager with extensive experience in HR operations, to oversee talent management and development, engagement programs, and client HR processes. The ideal candidate should have hands-on knowledge of HRMS systems and strong leadership skills to coach and guide HR teams effectively.
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Job Summary
The role is accountable for talent management and development, including demand logging, onboarding, performance support, and employee engagement across the account.
The position provides oversight of all major HR processes from a client perspective and acts as a liaison with HR leadership and teams to coordinate human resource activities.
The Senior Manager advises client account leadership on HR aspects of business strategies, coaches account teams, and drives people initiatives and team building to optimize employee engagement.
Matching Summary
Match Score: 75
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Accenture is seeking an HR Service Delivery Senior Manager with extensive experience in HR operations, to oversee talent management and development, engagement programs, and client HR processes. The ideal candidate should have hands-on knowledge of HRMS systems and strong leadership skills to coach and guide HR teams effectively.
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Skills & Requirements
Must-have
HRMS knowledge (SAP, Workday, Oracle)
Service delivery experience
Employee engagement program management
Performance management facilitation
Business process design
HR operations experience
Nice-to-have
Critical thinking skills
Business case development
Quality management
Problem solving
Excellent customer service skills
Operational excellence skills
Good oral and written communication
Key Requirements
16 to 25 years of experience
Any Graduation
15+ years as Senior Contact Center Agent/Supervisor