Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager who will ensure effective performance testing and deployment of their software for large, strategic customers. The role emphasizes technical expertise, project management, and strong customer relations in a fully remote capacity

Job Summary

  • The Senior Production Readiness Manager serves as the primary voice of the customer during deployment periods for large strategic accounts.
  • This role requires deep technical competence in Workday's architecture to drive resolution of performance issues and ensure successful transitions to production.
  • Candidates must possess strong project management skills to coordinate internal teams and manage competing priorities in a fast-paced environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager who will ensure effective performance testing and deployment of their software for large, strategic customers. The role emphasizes technical expertise, project management, and strong customer relations in a fully remote capacity.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise
  • Workday architecture knowledge
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years providing technical support for complex software
  • 5+ years in customer support or ERP consulting
  • Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications

Work Rights

Not specified

Tailored Resume

Cover Letter