Technical Helpdesk Troubleshooter

KONE International

Puebla, Mexico
Competitive salary; not specified; comprehensive h...
Fully remote
Bachelor's degree in engineering or related field
Strong it tools proficiency
Willingness to travel as needed
KONE International is seeking a Technical Helpdesk Troubleshooter for its operations in Puebla, Mexico. The ideal candidate will have a background in engineering, strong IT skills, and a customer service mindset, providing technical support to field teams and contributing to maintenance operations

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The role involves acting as the first line of remote support to help technicians diagnose issues and define corrective solutions for maintenance operations.
  • Employees benefit from competitive salaries, comprehensive health plans, and opportunities to learn and grow within an innovative culture.

Matching Summary

Match Score: 85

KONE International is seeking a Technical Helpdesk Troubleshooter for its operations in Puebla, Mexico. The ideal candidate will have a background in engineering, strong IT skills, and a customer service mindset, providing technical support to field teams and contributing to maintenance operations.

Salary

Competitive salary; Not specified; Comprehensive health and wellness plans

Skills & Requirements

Must-have

  • Bachelor's degree in Engineering or related field
  • Strong IT tools proficiency
  • Willingness to travel as needed
  • Customer service mindset
  • Collaboration with 24/7 Operations Center teams

Nice-to-have

  • Flexible and adaptable work style
  • Passion for safety and quality culture
  • Experience creating knowledge base articles
  • Ability to coach local technicians
  • Commitment to diversity and inclusion

Key Requirements

  • Bachelor's degree in Engineering or related field
  • Confidence using IT tools
  • Flexibility to travel as needed

Work Rights

Not specified

Tailored Resume

Cover Letter