Senior Application Support Analyst

Citi Handlowy

Pune, Maharashtra, India
Production support experience
Application stability and high availability
Incident, problem, and change management
Ensure stability, high availability, and optimal performance of critical enterprise applications, with a focus on Wealth applications

Job Summary

  • Ensure stability, high availability, and optimal performance of critical enterprise applications, with a focus on Wealth applications.
  • Lead and manage incident/problem resolution, including prioritization, escalation, and root cause analysis, driving stability initiatives.
  • Provide dedicated application support for Wealth applications, participate in release activities, and implement/maintain service monitoring.

Matching Summary

Ensure stability, high availability, and optimal performance of critical enterprise applications, with a focus on Wealth applications.

Skills & Requirements

Must-have

  • Production support experience
  • Application stability and high availability
  • Incident, problem, and change management
  • Root cause analysis
  • Wealth applications support
  • OpenShift, WebSphere, Weblogic
  • Apps Dynamics, Splunk, ITRS

Nice-to-have

  • Global enterprise environment experience
  • Collaborate with cross-functional teams
  • Excellent communication skills
  • Develop run books and knowledge articles

Key Requirements

  • Proven experience in production support
  • Experience in incident, problem, and change management
  • Experience with Wealth applications is a significant advantage

Work Rights

Not specified

Tailored Resume

Cover Letter