多渠道客户运营顾问

pfizer.ch

Fully remote
Customer service strategy
Service operation system
Enterprise wechat
Based on the company's customer service strategy, rely on the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy

Job Summary

  • Based on the company's customer service strategy, rely on the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy.
  • Use content that meets customer needs to enhance user stickiness and value, continuously improving customer experience, traffic conversion, and customer satisfaction.
  • Achieve continuous, stable, and healthy platform development through effective operations, supporting sales and other business departments in continuously enhancing business value, efficiently implementing and executing the company's various service tasks, providing high-quality services to customers, and building an excellent Pfizer service brand image.

Matching Summary

Based on the company's customer service strategy, rely on the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy.

Skills & Requirements

Must-have

  • Customer service strategy
  • Service operation system
  • Enterprise WeChat
  • Content creation for operations
  • Enhance user stickiness
  • Improve customer satisfaction

Nice-to-have

  • Support sales business departments
  • High-quality customer service
  • Build excellent brand image

Key Requirements

  • Remote - Field Based

Work Rights

Not specified

Tailored Resume

Cover Letter