Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis and sql syntax skills
Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role involves managing support cases for their SaaS enterprise software, requiring experience in technical support and collaboration with diverse teams

Job Summary

  • This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
  • The team operates on a regional shift pattern to achieve 365-day/24x7 coverage, requiring flexibility to work rostered shifts as part of the global support model.
  • Workday offers flexible work schedules where employees spend at least half their time in the office or field, along with opportunities for career growth and professional development.

Matching Summary

Match Score: 85

Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role involves managing support cases for their SaaS enterprise software, requiring experience in technical support and collaboration with diverse teams.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis and SQL syntax skills
  • API client experience with Postman or SoapUI
  • HCM or Talent solutions implementation support

Nice-to-have

  • SOAP, WSDL, XML web service integration experience
  • In-depth log analysis capabilities
  • Health monitoring tools proficiency
  • Documentation building experience
  • Resilience under tight resolution timeframes

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Experience supporting HCM, Talent Acquisition, or Talent solutions
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic SQL syntax experience

Work Rights

Not specified

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