Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities

Job Summary

  • The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.
  • Success plans are developed to outline critical success factors, metrics, and recommendations for designated customers.
  • The team fosters a culture of integrity, empathy, and shared enthusiasm while tackling big challenges with bold ideas.

Matching Summary

The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday HCM
  • Workday Payroll or Financials domain expertise
  • Complex software SaaS environment experience
  • Account management adoption planning experience

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Business or Technical degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter