Patient Services Representative Lead - Front Desk - Ft Lauderdale, Fl

Phynetdermatology

Ft Lauderdale, FL, United States
On-site
Patient registration accuracy
Appointment scheduling optimization
Clinical call triaging
Phynetdermatology is seeking a detail-oriented Patient Services Representative Lead for their front desk operations in Ft Lauderdale, FL. The role focuses on patient registration, appointment scheduling, and managing clinical calls, requiring exceptional customer service skills and proficiency in handling medical office tasks

Job Summary

  • Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment.
  • Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
  • Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.

Matching Summary

Match Score: 85

Phynetdermatology is seeking a detail-oriented Patient Services Representative Lead for their front desk operations in Ft Lauderdale, FL. The role focuses on patient registration, appointment scheduling, and managing clinical calls, requiring exceptional customer service skills and proficiency in handling medical office tasks.

Skills & Requirements

Must-have

  • Patient registration accuracy
  • Appointment scheduling optimization
  • Clinical call triaging
  • Patient form assistance
  • Maintaining reception area cleanliness

Nice-to-have

  • Proactive and dependable
  • Strong commitment to patient care
  • Operational excellence

Key Requirements

  • High school diploma or equivalent
  • 1-3 years of customer service experience
  • Proficient in payment processing
  • Skilled in navigating multiple computer systems
  • Advanced Microsoft Office Suite proficiency

Work Rights

Not specified

Tailored Resume

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