Customer Experience (cx) Manager

Rise Tech Inc

Makati City, Philippines
On-site
Design and rollout of nps programs
Convert qualitative feedback
High-impact service improvement plans
Rise Tech Inc is seeking a Customer Experience (CX) Manager to enhance its services and support for business and wholesale partners in the Philippines. The role emphasizes the importance of customer feedback in driving organizational improvements and aims to elevate the country's digital connectivity

Job Summary

  • RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners.
  • The CX Manager serves as the strategic link between customer feedback and organizational change.
  • This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, working closely with department heads to convert qualitative feedback into high-impact Service Improvement Plans (SIPs) that reduce friction and drive business performance.

Matching Summary

Match Score: 85

Rise Tech Inc is seeking a Customer Experience (CX) Manager to enhance its services and support for business and wholesale partners in the Philippines. The role emphasizes the importance of customer feedback in driving organizational improvements and aims to elevate the country's digital connectivity.

Skills & Requirements

Must-have

  • design and rollout of NPS programs
  • convert qualitative feedback
  • high-impact Service Improvement Plans

Nice-to-have

  • transparency and ownership culture
  • exceed expectations
  • advance digital landscape

Key Requirements

  • future opportunity

Work Rights

Not specified

Tailored Resume

Cover Letter