Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
Fully remote
Resolving routine client requests
Inbound contact center environment
Delivering a great client experience
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact
Job Summary
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Matching Summary
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Salary
Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified; Benefits: This role is currently benefits eligible.
Skills & Requirements
Must-have
resolving routine client requests
inbound contact center environment
delivering a great client experience
answering client questions
providing appropriate account maintenance
communicates effectively and confidently
Nice-to-have
passion, integrity, commitment and drive
understand how life events can impact
actively advise solutions
creative solutions
team-player attitude
ongoing performance feedback and coaching
Key Requirements
1+ years of customer/client service experience
intermediate level of proficiency with computers
High School Diploma / GED / Secondary School or equivalent