2+ years experience in chargeback or fraud transactions
Bachelor degree in business administration
Strong critical thinking and attention to detail
DiDi Global is seeking a Senior Quality Assurance Specialist focused on Fraud Chargeback for their operations in Mexico City. The role demands expertise in chargeback processes, strong communication skills, and a commitment to quality assurance, while promoting DiDi's values of integrity, collaboration, and diversity
Job Summary
The role involves monitoring Chargeback and Investigation operations to ensure correct process compliance.
The ideal candidate will identify opportunity areas, solve problems, and propose improvements to the workflow.
This position requires maintaining records, creating metrics presentations, and acting as a key contact with other areas.
Matching Summary
Match Score: 85
DiDi Global is seeking a Senior Quality Assurance Specialist focused on Fraud Chargeback for their operations in Mexico City. The role demands expertise in chargeback processes, strong communication skills, and a commitment to quality assurance, while promoting DiDi's values of integrity, collaboration, and diversity.
Skills & Requirements
Must-have
2+ years experience in Chargeback or fraud transactions
Bachelor degree in business administration
Strong critical thinking and attention to detail
English reading and writing proficiency
Experience with financial products
Nice-to-have
Ability to propose process improvements
Good communication skills for cross-functional teams
Understanding of DiDi culture and values
Experience aligning processes with China operations
Key Requirements
2+ years experience in Chargeback or fraud
Bachelor degree in business administration or similar
English language proficiency (reading and writing)