Deskside Support Level 1 Category Information Technology Location Las Vegas, Nevada, United States, Nevada

Fusion HCR LLC

Las Vegas, Nevada, United States
On-site
Microsoft windows 11 hardware upgrade
Hardware conversions and replacements
Manage service ticket queue
Provide support for Microsoft Window 11 hardware upgrade and hospitality support initiatives across the organization

Job Summary

  • Provide support for Microsoft Window 11 hardware upgrade and hospitality support initiatives across the organization.
  • Respond to support requests within 15 minutes, resolving issues either remotely or in person.
  • Recommend improvements to optimize user experience.

Matching Summary

Provide support for Microsoft Window 11 hardware upgrade and hospitality support initiatives across the organization.

Skills & Requirements

Must-have

  • Microsoft Windows 11 hardware upgrade
  • Hardware conversions and replacements
  • Manage service ticket queue
  • Resolve software, hardware, printer, Wi-Fi issues
  • Communicate clearly with users

Nice-to-have

  • Optimize user experience
  • Ongoing technical training

Key Requirements

  • 5 years or more years of PC service and support experience
  • Hands-on experience with Microsoft stack
  • Strong knowledge of MS Office, Windows 11, MS Exchange
  • Experience installing drivers and troubleshooting printers and wireless connectivity
  • Ability to obtain and maintain a Nevada Gaming Control Board Registration (Preferred)
  • Legally eligible to work in the U.S. and at least 21 years of age

Work Rights

Must be legally eligible to work in the U.S. and at least 21 years of age

Tailored Resume

Cover Letter