Client Services Representative

Labcorp / Covance / PAML

Spokane Valley, WA, US
Base: $17.75 - $28.00 ph; bonus/equity: not specif...
Onsite (monday - friday, 8:00 am - 4:30 pm)
High school diploma or equivalent
3 months customer service experience
Hipaa compliance knowledge
Labcorp, a leader in diagnostic testing and drug development, is seeking a Client Services Representative for its PAML division in Spokane Valley, WA. The role involves providing customer service support, maintaining HIPAA compliance, and working with various databases to assist clients and patients

Job Summary

  • The role serves as a liaison between Labcorp, customers, and patients to resolve routine requests and notify clients of test results accurately.
  • Employees must maintain HIPAA compliance while managing medical records, CRM data, and reviewing test forms for discrepancies.
  • Comprehensive benefits including medical, dental, vision, 401(k), and paid time off are available for employees working 20 or more hours per week.

Matching Summary

Match Score: 85

Labcorp, a leader in diagnostic testing and drug development, is seeking a Client Services Representative for its PAML division in Spokane Valley, WA. The role involves providing customer service support, maintaining HIPAA compliance, and working with various databases to assist clients and patients.

Salary

Base: $17.75 - $28.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO, Tuition Reimbursement, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 3 months customer service experience
  • HIPAA compliance knowledge
  • Microsoft Office proficiency
  • Fast-paced environment multitasking

Nice-to-have

  • 1 year contact center experience
  • 6 months healthcare industry experience
  • Salesforce.com or LIS experience
  • Strong written and verbal communication
  • Professionalism and team collaboration

Key Requirements

  • High School Diploma or equivalent
  • Minimum 3 months customer service experience
  • Proficiency with Microsoft Office programs

Work Rights

Not specified

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