Customer Service -scheduling Coordinator – Milano (temporary Position)
Agilent Technologies
Milan, Italy
Hybrid
Customer satisfaction
Planning and scheduling engineers
Manage contractual response times
Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications, and expertise
Job Summary
Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications, and expertise.
The Enterprise Scheduling Coordinator (ESC) will be responsible for the effective planning and scheduling of engineers for onsite maintenance activities and responding to breakdown repair requests.
This is a hybrid position based in Milan, requiring three days onsite and two days remote per week, with a focus on building strong customer relationships and ensuring services are delivered within agreed timelines.
Matching Summary
Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications, and expertise.
Skills & Requirements
Must-have
Customer satisfaction
Planning and scheduling engineers
Manage contractual response times
Proactive communication of changes
Daily administrative duties
SAP CRM System
Fluent English verbal and written
Nice-to-have
Team player with positive attitude
Problem-solving and multi-tasking
Independent work with limited input
Passion for the role
Science qualification advantageous
Key Requirements
Proven ability to problem-solve
Strong planning, organizational, and time management skills