Customer Service Representative - Life & Health (remote)

One80 Intermediaries

Base: $17.50 - $17.80 hourly; bonus/equity: not sp...
Fully remote
High school diploma or equivalent
1 to 2 years customer service experience
Inbound and outbound call handling
One80 Intermediaries is seeking a remote Customer Service Representative to provide exceptional service to customers and partners, addressing inquiries related to insurance coverage, claims, and billing. The role emphasizes collaboration, strong communication, and a customer-centric approach, with a focus on meeting performance goals and compliance standards

Job Summary

  • The Customer Service Representative provides exceptional service to insureds, carriers, and partners by resolving issues related to coverage, claims, and billing.
  • This role requires maintaining accurate documentation in the CRM system while ensuring compliance with HIPAA and other regulatory requirements.
  • Successful candidates will collaborate effectively within a supportive team environment to meet individual performance goals related to SLA and customer satisfaction.

Matching Summary

Match Score: 85

One80 Intermediaries is seeking a remote Customer Service Representative to provide exceptional service to customers and partners, addressing inquiries related to insurance coverage, claims, and billing. The role emphasizes collaboration, strong communication, and a customer-centric approach, with a focus on meeting performance goals and compliance standards.

Salary

Base: $17.50 - $17.80 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 1 to 2 years customer service experience
  • Inbound and outbound call handling

Nice-to-have

  • Life & Health license preferred
  • Bilingual Spanish communication skills
  • Insurance or healthcare industry background

Key Requirements

  • High School diploma required
  • 1-2 years CS experience required
  • IL Life & Health license preferred

Work Rights

Not specified

Tailored Resume

Cover Letter