Customer Service Manager

JLL UK

Cheshire, United Kingdom
Ability to read project legal documents
Contract condition application skills
Health and safety coshh awareness
The role involves managing services for a single government client with multiple education premises while ensuring excellent customer service

Job Summary

  • The role involves managing services for a single government client with multiple education premises while ensuring excellent customer service.
  • Candidates must be able to read and understand project legal documents to apply them correctly within a complex payment mechanism.
  • The position requires leading a small team to monitor operational service levels, manage subcontractors, and ensure all contract SLAs are achieved.

Matching Summary

The role involves managing services for a single government client with multiple education premises while ensuring excellent customer service.

Skills & Requirements

Must-have

  • Ability to read project legal documents
  • Contract condition application skills
  • Health and Safety COSHH awareness
  • Microsoft Word and Excel competence
  • Tight deadline and target management
  • Integral FM management system usage

Nice-to-have

  • HVAC building systems knowledge
  • Facilities Management software experience
  • Client focused service environment background
  • Flexible approach to work style

Key Requirements

  • Understanding of contract conditions
  • Awareness of Health & Safety practices
  • Competence in IT disciplines

Work Rights

Not specified

Tailored Resume

Cover Letter