**
Ochsner Health is seeking a Patient Access Representative to provide courteous service to patients and assist with appointment scheduling, patient check-in, and insurance verification. The role emphasizes customer service, professionalism, and effective communication in a healthcare setting.
**
Job Summary
This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients.
Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application.
Improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types.
Matching Summary
Match Score: 75
**
Ochsner Health is seeking a Patient Access Representative to provide courteous service to patients and assist with appointment scheduling, patient check-in, and insurance verification. The role emphasizes customer service, professionalism, and effective communication in a healthcare setting.
**
Skills & Requirements
Must-have
patient registration and admission process
verification of insurance
point-of-service collections
maintain patient confidentiality
excellent decision making skills
Nice-to-have
improve patient satisfaction
cross trained to support multiple functions
respect and cooperation in staff relationships
adapt behavior to specific patient population
Key Requirements
High school diploma or equivalent
One year of related experience
Certification in Healthcare Access Manager (CHAM)
Certification in Healthcare Access Associate (CHAA)