Customer Service Supervisor – Order Management

Medtronic Diabetes

Competitive salary; short-term incentive via medtr...
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Lead customer service team
Manage order management processes
Oversee inventory activities
** Medtronic Diabetes is seeking a Customer Service Supervisor to lead a team focused on providing high-quality customer support regarding order management. The role emphasizes leadership, operational execution, and continuous improvement within a regulated environment, requiring expertise in customer service and process optimization. **

Job Summary

  • This role leads a customer support team responsible for providing accurate, timely, and high quality service to internal and external customers.
  • The position focuses on team leadership, operational execution, continuous improvement, and delivering consistent customer experience.
  • Medtronic offers a competitive Salary and flexible Benefits Package with eligibility for the Medtronic Incentive Plan (MIP).

Matching Summary

Match Score: 75

** Medtronic Diabetes is seeking a Customer Service Supervisor to lead a team focused on providing high-quality customer support regarding order management. The role emphasizes leadership, operational execution, and continuous improvement within a regulated environment, requiring expertise in customer service and process optimization. **

Salary

Competitive Salary; Short-term incentive via Medtronic Incentive Plan (MIP); Flexible Benefits Package

Skills & Requirements

Must-have

  • Lead customer service team
  • Manage order management processes
  • Oversee inventory activities
  • Resolve customer inquiries
  • Support staffing and workload planning

Nice-to-have

  • Six Sigma training or certification
  • Lean methodology experience
  • Strong communication skills
  • Problem-solving abilities
  • Inclusive team environment focus

Key Requirements

  • Six Sigma Yellow Belt, Green Belt, or higher preferred
  • High School Diploma/GED with 5 years experience OR Associate degree with 3 years OR Bachelor's with 1 year supervisory experience
  • Experience in regulated environment with quality and compliance focus
  • Proficiency in ERP and order management systems like SAP

Work Rights

Not specified

Tailored Resume

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